Frequently Asked Questions

Welcome to our Frequently Asked Questions (FAQs) page! Here, we aim to address common inquiries and provide clarity on various aspects of our services. Whether you're a new visitor or a returning customer, we hope this resource helps you find the answers you're looking for. If you don't see your question listed below, feel free to reach out to us directly, and we'll be happy to assist you further.

First and foremost, kindly request the traveler to provide a valid identification card and their travel ticket. During the package delivery, make an effort to deliver the package to the permanent residence address of the traveler or their family at the origin whenever possible. To avoid any ambiguity and misunderstandings, it is recommended to draft a simple document between the traveler and the package sender. This document should include the details and quantity of the items in the package, as well as the information of the traveler and the package sender. Both parties should sign this document in two copies. Make sure to request the traveler/package sender to provide their contact number in the origin and destination countries for any additional information and immediate communication. These measures contribute to ensuring the successful delivery of the package and establishing secure relationships between the traveler and the sender.
Usually, the delivery fee is paid at the destination, but this may vary based on the agreement between both parties.
The traveler or the sender must be informed at least 48 hours before the scheduled time. It is recommended to use the in-app chat for this notification. If the support team confirms that the user failed to notify, their account will be suspended.
If the traveler does not respond after receiving the package, promptly inform the support team. Make sure that you have adhered to all the package delivery principles according to the platform's rules before handing over the package. Otherwise, tracking may not be possible.
The sender is responsible for paying the registration and any possible customs fees.